TERMS AND CONDITIONS

Our cruise website allows you to book cheap cruise holidays and discounted cruise travel with the help of our cruise experts. Your use of this website is subject to the following terms and conditions:

Contents

General Terms and Conditions
Ownership, Copyright and Trade Marks
Accuracy of information and limitation of Liability
Client Responsibility
Prices
Booking Acknowledgement
Payment
Booking Cancellation and Amendment Charges
Service Fees
Travel Insurance
Visa/Passports
Legal Claims
Personal Information
Changes to terms and conditions

General terms and conditions

In these terms and conditions, “we”, “us” and “The Agent” refers to Cruise Direct, a division of GO Holidays Ltd, a company incorporated in New Zealand and having its registered office at 151 Victoria Street West, Auckland New Zealand and “our” shall be construed accordingly.

Your use of this cruise travel web site and on-line reservation facilities here-by referred to as the 'booking engine' is subject to the following Standard Terms of Service and Trade:

Ownership, Copyright and Trade Marks

All title, ownership rights and intellectual property rights, including copyright, rest with us Cruises Direct. All content of this web site and booking engine, the licensor and / or provider of this site. Unauthorised use of any of this property is strictly prohibited.

Accuracy of information and limitation of Liability

The Agent does not endorse or recommend any particular travel service provider.

The Agent and its third party suppliers have taken reasonable care that the content of this travel web site, including all travel information and listings is correct but is subject to amendment at any time without notice. The Agent publishes such information in good faith. As the user you acknowledge and accept that:

• The Agent cannot and has not checked the accuracy of all information provided by travel service providers such as cruise lines, airlines and hotels.
• The hotel listings may include errors and travel service providers such as cruise lines, airlines, hotels, wholesalers and car suppliers are requested and encouraged to correct and update their information regularly and as needed.
• You should make your own evaluation of the accuracy or completeness of any information, opinion, advice or other content available through the facility.
• You are solely responsible for the suitability of any travel services which you purchase by means of the service. In particular, we are not liable for any inconvenience caused or expense incurred as a result of any unsuitability of travel services for use in association with other travel services.

Any Agent's role in relation to your travel arrangements is limited to facilitating your booking and arranging travel documentation, payments and refunds as applicable. The Agent accepts responsibility for the performance of this role and for the negligence of its employees. However, to the maximum extent permitted by law, the Agent disclaims all liability for any technical errors, corruption of any data, unauthorised access to your personal data, inaccuracies in information supplied by third parties, or failure by the Agent to complete bookings where that failure is due to circumstances beyond its control.

The Agent accepts no responsibility or liability for any failure or delay on the part of any third party in providing travel services to you where your booking has been properly processed by it; nor is the Agent responsible for any acts or omissions of airlines or other third parties in the course of delivery of such travel services. Where the Agent is liable to you under these terms and conditions its liability will be limited to providing the relevant booking services again or to refunding money paid in relation to services not provided because of the Agent's default. Where refunds are due to you from third party suppliers of travel products or services, the Agent will provide reasonable assistance to you in claiming such funds from those suppliers. Under no circumstances will the Agent be liable for direct, indirect, consequential or incidental damages including but not limited to lost profits or savings or damages for disappointment.

We cannot accept responsibility for any travel service, rules and conditions that are incorrectly represented within this system. The data and services shown are provided in good faith and 'as is'. We do not warrant the accuracy, completeness, or fitness for a particular purpose of any data or services provided and to the maximum extent permitted by any law disclaimer all implied warranties in connection with such data or services. In no event shall we be liable for any injury, loss, claim, damage or any incidental or consequential damages, including but not limited to lost profits or savings, arising out of or in any way connected with the use of any display within this site.

Client Responsibility

By registering for the service, you warrant to us that you are at least eighteen years old. You must have sufficient credit on your credit card account to meet all charges for travel services you book through this web site.

You must read the travel-specific terms and conditions at the end of these terms and conditions and convey all information set out in those terms and conditions to any other parties covered by any booking you make.

You must keep secure any means of identification that we provide to you in order to access the service. You must not resell the service or any products or services accessed by means of the service, or permit any other person, other than adult members of your household or others with your express permission and under your personal supervision, to use your user identification to access the service. You are responsible for all use of the service, and all transactions entered into by means of the service, using this user identification.

You must not use the service for any activities which breach any laws, infringe any party's rights, or breach any standards, content requirements or codes promulgated by any relevant authority. You must not use the service in any way that interferes with other users or defames, harasses or menaces anyone. You indemnify us from and against all actions, claims, suits, demands, liabilities, costs or expenses arising out of or in any way connected to use of the service by you or any other person using your membership identification or password.

You acknowledge that copyright subsists in all software, including HTML code, provided in association with the Service. You must not modify, copy, transmit, display, perform, publish, license or create derivative works from any information or software accessed by means of the Service. Where copying or transmission is expressly permitted, you must not change or delete any author attribution or copyright notice.

You acknowledge that we may receive all commission from transactions entered into using the service.

Prices

All prices shown on this website are expressed in New Zealand dollars unless otherwise specified.

All prices are subject to availability and exclude travel agent service fees.

Unless otherwise specified, the cost of meals, drinks, laundry, insurance, sightseeing, local taxes, airport departure taxes and Passport or Visa application fees are not included in prices displayed.

Prices shown on this website are based on current tariffs, schedules and exchange rates. Although we endeavour to ensure the information on our website is up to date, events beyond our control such as currency fluctuation, changes to the price of aviation fuel or changes to the cost of services and facilities, may result in prices charged to you being different than those shown on the website. Airline and third party suppliers have the right to amend prices at any time without notice. Third party suppliers may change their prices without notice. Prices therefore can only be guaranteed once full payment has been received.

Airfares and prices displayed in Airfare Search or when booking online or on this site do not include taxes or airport charges and are subject to Airline/ provider availability.

The general booking form constitutes a request only and we do not guarantee fares or prices until the booking has been confirmed by one of our consultants and paid for. Cruise/airline/hotel/car availability, fare conditions and class of travel can change at any time. Routing restrictions and other special conditions may apply.

Taxes, airport charges and any additional costs will be advised to you when your booking is confirmed.

Bookings made through the booking engine also constitute a request, and the correctness of this request in regards to abiding by the rules of the fare as stated is the responsibility of you. We do not guarantee the fare quoted until the booking is confirmed by one of our consultants. Airlines and other suppliers may change their prices without notice.

Booking Acknowledgement

Acknowledgement of your booking request will be sent via e-mail or telephone call within 48 hours of your request being received. Please ensure you check your e-mail regularly.

Payment must be received within 72 hours of booking confirmation unless otherwise agreed by us the agent. Failure to pay for tickets within this time results in automatic cancellation of the booking. We accept no responsibility for loss incurred due to automatic cancellation or failure of e-mail delivery.

We will assist in providing information based on the information supplied by you in the booking form or booking engine. This information as well as other related information supplied by the Agent and any links within the site are supplied in good faith; however should be treated as a guideline only. The final responsibility for ensuring documentation is correct is that of the individual traveller. The posting/courier of travel documentation is the responsibility of you. The agent will not be held responsible for tickets lost by a third party, any charges associated with reissue and re sending of documentation will be at your expense.

Payment

All prices on the website are based on payment by cash, cheque or by depositing funds into our bank account. If you wish to pay by credit card, please check with us for a revised costing.

A minimum non-refundable deposit of $150 per person must be paid to us within seven (7) days of verbal or written confirmation of a booking request. Certain suppliers may also require an additional booking fee, deposit or full payment to be made at this time. A booking request less than seven (7) days prior to departure may incur additional communication charges.

Final payment is due 60-90 days prior to departure, depending on the supplier.

Booking Cancellation and Amendment Charges

Certain fees may be payable in respect of transactions entered into using the Service, as notified at the time of the relevant transaction. These fees may include cancellation fees and, where amendment is permitted, amendment fees. In some cases, Agents may charge cancellation and/or amendment fees in addition to those imposed by travel service providers.

Unless otherwise notified to you at the time of entry into the relevant transaction, a minimum charge of $150 per person is payable to the Agent in respect of any cancellation. These fees are required to offset booking, communication and administration charges, which will have already been incurred by us. In addition to our cancellation fee, you may also be required to pay cancellation fees imposed by our Suppliers (i.e. cruise lines airlines, hotels etc). The amount of each Supplier’s cancellation fee is beyond our control and payment is solely at your responsibility.

Where amendment of a booking is permitted, a charge of $25 per person is payable to the Agent for each permitted amendment. The amendment fee will increase to $50 per person if documents have been issued.

Before entering into a transaction, you should carefully check to see whether any other cancellation or amendment fees apply. These charges will be deducted from your credit card at the time charges are incurred.

Service Fees

Where you require the services of a travel consultant to book your air travel only, the following fees will apply:

• Trans-Tasman airfare only: $50
• Domestic airfares within NZ and Australia: $30
• Airpoint Bookings: $50 per ticket
• Long haul International Tickets: from $100

For package holiday bookings made through a travel consultant, these services fees may be wavered. Amendment and cancellation fees will still apply however, if necessary.

Travel Insurance

Whilst insurance is an optional extra, we strongly recommend that all travellers purchase travel insurance against cancellation or amendment fees as well as providing sufficient medical cover. Any pre-existing medical condition or age surcharge would be an additional premium.

Visas/Passports

Travel Documentation Passport, Visa and Health requirements are the responsibility of all individual travellers. Passports are required for all travellers departing New Zealand. Permanent residents travelling on a foreign passport may need to hold a New Zealand Re-entry Visa. Many countries require that foreign nationals entering hold a passport with at least six months validity.

Legal Claims

Any claims or legal action in connection with the provision of our services to you, will be governed by the laws of New Zealand. Any claim or legal action against the Suppliers is likely to be subject to the terms of your contract with them and may be governed by the laws of other countries.

Personal Information

By using this website you authorise us to collect information about you and hold it at our office. The only personal information we will have will be what you give us. We will use this information to offer services and special holiday deals to you from time to time and for statistical purposes.

Under the provisions of the Privacy Act 1993, you may request access to and correction of your personal information. Requests must be in writing, which includes by email. Click here to view our Privacy Policy.

Changes to these Terms and Conditions

Cruises Direct has the authority and the right to at any time it sees fit to change or modify all or any part of these terms and conditions.